Poor service from MWEB

I have app**** for a MWEB Wifi connection and when I app**** in July 2021 they had a special on which was for R689.00 and you get the first month free and I chose that option. They did the Fibre line installation on the 27 July 2021 without the Router and I was told that I will received the Router within two days after installation. After the second day I phoned MWEB and I was told I never order the Router with my installation and that they will order in for me but in the meantime they took a debit order from my bank account for the whole month of August as well as a Pro rata amount since date of installation for an amount of R800.13. My Router only arrived 5 days after installation and I was told that I should phone the accounts department and they will credit my account for the days I did not have the Router. I then made sure my debit order could not go off as they did not pass the credit I phoned them again today 23/09/2021 regarding the credit only to be told that no credit will be passed as the Router was not delayed from their side it was my fault as I did not order the Router when applying for the Fibre line.

Maybe they should stipulate that you must order the Router with you application and also not lie by telling you that the first month is free. So I think their customer service is poor and their advertising is false!!!