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1 reviews | Active since Apr 2011

19 Aug 2026, 10:50

Poor service from Mweb

I am an existing Mweb client and logged a relocation request over a month ago. To date, no one from Mweb has contacted me to advise when your service provider will visit my new address to assess the installation and activate my internet service.

This level of service is extremely disappointing and unacceptable. I have called and emailed numerous times, yet I have received no meaningful updates or resolution. Despite my repeated follow-ups, there has been no constructive communication regarding the status of my request. I was jus told my current line would be deactivated 27 August. I am interested in when my current line would be activated and if a service provider will be sent out to assess the current infrastructure.

As a paying customer, I expect better service and timely feedback. I would appreciate an urgent response and a clear timeline for when my relocation and activation will be completed.

0
Replies (5)
Mweb
Mweb's reply19 Aug 2026, 11:03
Official
Hi Kim, 
We understand your frustration after waiting more than a month for progress on your relocation request and not receiving clear updates on the installation at your new address.Your query has been logged with our Moving Team, who are currently working on a resolution and will review the status of your relocation and next steps for the new address.Kind regards,
The Mweb Team
's update21 Aug 2026, 14:51
Reviewer Update
2 days later and no one has reached out to me as yet. I am still waiting.
Mweb
Mweb's reply21 Aug 2026, 14:58
Official
Hi Kim, 
Our team has submitted an escalation regarding the early line  release request, and the request has now been sent to the ISP currently holding the line.Please allow the ISP a maximum of 72 working hours to resolve the issue. We appreciate your patience while this is being addressed.Kind regards,
The Mweb Team
's update30 Aug 2026, 23:34
Reviewer Update
My wifi is still not activated even though I submitted my moving request 6 weeks ago and have made multiple calls to you over the weekend..this level of service is unacceptable. You can't be promising the issue to be resolved when no one is even contacting me. What should I do now? Pay for a service I don't have.
Mweb
Mweb's reply31 Aug 2026, 15:24
Official
Hi Kim,We understand your frustration, especially after waiting six weeks for your moving request to be completed and having to follow up multiple times.A follow-up has been logged with the relevant team to assist with the activation of your service. The team is following up on the outstanding request and will assist with the next steps.We appreciate your continued patience while this is being addressed.Kind regards,
The Mweb Team