Poor service from Mweb

My internet has been down for almost two weeks now. I have phoned reset my router, they even sent a new router after I told them it is a connection problem nothing to do with the router. Even Zoom has confirmed this.

This has cost me more to report and phone Mweb numerous times than my monthly account with them.

I am tired of resseting and configuration of my router, this has been done a 100x times.

I need it fixed but have just been pushed from one techie to another. They don't know what the problem is