DK
Daniel K
1 reviews | Active since Apr 2026
16 Apr 2026, 11:37
Poor service from Mweb
So my wifi has been off since last week sunday and is has not been a concern to mweb to contact me back but i need to pay how does that work? For 4 days ive been using the app calling them and on whatsap trying to get a hold off mweb and no one responds but if i do not py than its a concern to them Very poor service provider
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Replies (3)0
Replies (3)
Mweb's replyOfficial
16 Apr 2026, 11:53Hi Daniel, this is understandably frustrating, especially being without Wi-Fi since last Sunday and still not receiving assistance despite multiple attempts to reach support. That kind of delay while the service is down is not the experience expected. This needs to be properly checked so the cause of the outage can be identified and resolved as quickly as possible. To assist further and locate the account, please send a private message with your account details so the correct team can take this forward immediately and work on restoring the connection. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 11:53
Official
Hi Daniel, this is understandably frustrating, especially being without Wi-Fi since last Sunday and still not receiving assistance despite multiple attempts to reach support. That kind of delay while the service is down is not the experience expected. This needs to be properly checked so the cause of the outage can be identified and resolved as quickly as possible. To assist further and locate the account, please send a private message with your account details so the correct team can take this forward immediately and work on restoring the connection. Kind regards,
The Mweb Team
The Mweb Team
DK
Daniel K's updateReviewer Update
16 Apr 2026, 12:20Where is the number to send a private message please?
DK
Daniel K's update16 Apr 2026, 12:20
Reviewer Update
Where is the number to send a private message please?
Mweb's replyOfficial
16 Apr 2026, 12:23Hi Daniel. We have already sent you a private message here on Hello Peter. You can simply reply directly to that message with your details so we can locate your account and assist you further. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 12:23
Official
Hi Daniel. We have already sent you a private message here on Hello Peter. You can simply reply directly to that message with your details so we can locate your account and assist you further. Kind regards,
The Mweb Team
The Mweb Team