POOR SERVICE FROM MWEB

I am submitting a follow-up complaint regarding the unacceptable service I continue to receive from Mweb, now escalated to Hellopeter due to the seriousness of the situation. Despite clearly communicating on two separate occasions with online representatives that my service must NOT be cancelled, and receiving firm assurances that my request had been noted and would be respected, I am extremely frustrated to report that my service has in fact been terminated. This is completely unacceptable and reflects a severe breakdown in internal communication and service delivery. As a customer, I placed my trust in the assurances given by your representatives, only to be let down in a manner that has caused significant inconvenience and disruption. To make matters worse, I have attempted to resolve this issue today by calling twice, each time waiting for more than an hour without receiving meaningful assistance. Instead, I have been told to call back again tomorrow, further delaying resolution and adding to my frustration. The level of service I have experienced is deeply disappointing. The handling of cancellations, in particular, demonstrates a lack of competence and accountability. It is unacceptable that customers are given incorrect assurances, only for the opposite action to be taken without explanation. This situation has not only disrupted my connectivity but has also wasted a considerable amount of my time and energy. As a paying customer, I expect professionalism, clear communication, and respect — all of which have been lacking in this experience. My details are as follows: Name: Desril Wally van Wyk Reference Number: MWB***3 I urgently request that this matter be investigated and resolved without any further delays. Immediate reinstatement of my service and a clear explanation for this failure are the minimum actions expected. This experience has significantly eroded my trust in Mweb, and I sincerely hope that this complaint will be taken seriously to prevent similar incidents from affecting other customers.