POOR SERVICE FROM MWEB

Extremely poor service.

I would not advise anyone to use their service. their call centre agents are completely useless. When you call to sign up for a new contract you will get good service during the sign up process, but after sales service is almost non existent.

I signed up for a 20 mbs uncapped line, and they processed it as a 20mbs 200gb line. I was also promised the first two months free by the call centre sales agent , and later advised that i cannot get it because he erroneously offered it to me. (I was later given a credit for that after I threatened legal action and to cancel the contract).

Once my line was activated i did a speed check and noticed it was a 10mbs line . i called vumatel who told me the line was provisioned for 10mbs as requested by mweb. Mweb call centre agent said need to be escalated and this would take 7 days. Their call centre agents put the phone down on me. As many messages as you leave for a call back, dont expect any.

My advice to everyone: DONT USE MWEB, POOR AFTER SALES SERVICE AS WELL AS THEY WILL ROB YOU BY CHARGING YOU FOR A 20MBS LINE AND GIVE YOU 10MBS.