BK
Bennett K
1 reviews | Active since May 2019
03 Jun 2026, 09:21
poor service from MWEB
Extremely poor service from MWEB. I would not recommend anyone to subscribe to their fiber service. Their support line rings endlessly with no response, which is very frustrating. Overall, a disappointing experience.
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Mweb's replyOfficial
03 Jun 2026, 09:56Hi Bennett,
We understand how frustrating is must be to struggle reaching support when you need assistance. Being unable to get through on calls can make it feel like your concerns are not being addressed, which can be very frustrating. It’s clear that this experience did not align with the level of accessibility and responsiveness you expected when reaching out for help.
We’d really like the opportunity to assist and ensure your concern is properly addressed. Please send us a direct message on Hello Peter with a brief description of your issue, and the team will gladly step in to assist you further.
Your feedback will be shared with our Service Quality Team for review and improvement, as improving access to support remains an important focus.
Kind regards,
Mweb Team
We understand how frustrating is must be to struggle reaching support when you need assistance. Being unable to get through on calls can make it feel like your concerns are not being addressed, which can be very frustrating. It’s clear that this experience did not align with the level of accessibility and responsiveness you expected when reaching out for help.
We’d really like the opportunity to assist and ensure your concern is properly addressed. Please send us a direct message on Hello Peter with a brief description of your issue, and the team will gladly step in to assist you further.
Your feedback will be shared with our Service Quality Team for review and improvement, as improving access to support remains an important focus.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 09:56
Official
Hi Bennett,
We understand how frustrating is must be to struggle reaching support when you need assistance. Being unable to get through on calls can make it feel like your concerns are not being addressed, which can be very frustrating. It’s clear that this experience did not align with the level of accessibility and responsiveness you expected when reaching out for help.
We’d really like the opportunity to assist and ensure your concern is properly addressed. Please send us a direct message on Hello Peter with a brief description of your issue, and the team will gladly step in to assist you further.
Your feedback will be shared with our Service Quality Team for review and improvement, as improving access to support remains an important focus.
Kind regards,
Mweb Team
We understand how frustrating is must be to struggle reaching support when you need assistance. Being unable to get through on calls can make it feel like your concerns are not being addressed, which can be very frustrating. It’s clear that this experience did not align with the level of accessibility and responsiveness you expected when reaching out for help.
We’d really like the opportunity to assist and ensure your concern is properly addressed. Please send us a direct message on Hello Peter with a brief description of your issue, and the team will gladly step in to assist you further.
Your feedback will be shared with our Service Quality Team for review and improvement, as improving access to support remains an important focus.
Kind regards,
Mweb Team