Poor Service for 1st time customer

<p>On Friday 3 March I placed an order for an 8mb uncapped ADSL package including line rental with Mweb after having my Telkom line installed and activated. I was told it will take between 10 and 15 days for my adsl line to be made active and as there were 17 ports vailable in my area at the time, this would be the case. I called to follow up on Monday 6 March to make ure all was ok with the order processing and was advised that all is on track and that Mweb are just waiting on Telkom to "do their part". Today, day 7, I call again to follow up only to be told that Mweb sees my Telkom line as "frozen". I told the lady that it cannot be as my Telkom line is up and running and I'm able to make and receive calls. She then "refreshed" her system and all of a sudden my line was "ok" and she could forward my order for further processing. I asked if this affected my waiting period and was told that yes...today would start back at day 1 again. This is highly frustrating for me as a 1st time customer of Mweb. Why was I not contacted to let me know that there was an "issue"? Surely this could have been resolved much sooner and without affecting my waiting time when there was no issue on Telkom side at all but rather an issue on Mweb's side with your "system" not reflecting correctly. Waiting 7 days and not being contacted, having to follow up on your own order, only to be told this and then having to start the waiting period again all from over is unacceptable. I really hope someone will get my line up and running ASAP or I will definitely be cancelling my order as if this is what my 1st experience with Mweb is like, I dread to think what type of ISP I'm actually going forward with.</p>