NM
Noluthando M
1 reviews | Active since Aug 2025
28 Aug 2025, 11:54
Poor service.
I am a new customer and I'm not happy with their service at all. A sales Agent assisted me on Monday by the name Peter with the home router, whom I was not also happy about but oh well. Made a payment of R249 after finalizing with the agent to speed up my request and yet still Mweb had the audacity to debit my account the next morning. It's Thursday today, no communication, no way forward. I called to follow up and I've spoken to 3 agents thus far who are not assisting with anything at all, telling me that that see that the payment was made on Monday but funds were not allocated.. Then why was a statement sent to my email if funds were not allocated. Pathetic service!!
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Noluthando M's updateReviewer Update
28 Aug 2025, 18:05After all that I came across Isabella. I requested for the complaints email 3 times and it bounces. I should might as well escalate it here on hello Peter.
Dear MWEB Team,
I am absolutely appalled by the experience I’ve had as a first-time customer with your service.
After already dealing with frustrating delays and a lack of support, my recent interaction with one of your agents, Isabell V, has pushed things over the edge. While I was still speaking and trying to get clarity on my issue, she abruptly disconnected the call without any explanation or attempt to call back. That level of rudeness and disregard is completely unacceptable — especially from someone representing your company.
As a new customer, I expected better. What I’ve received instead is a clear message that customer service is not a priority for MWEB. If this is how you treat people at the very beginning of their service with you, it leaves me seriously questioning whether I made the right decision choosing MWEB at all.
I demand that this issue be escalated immediately. I expect a formal apology and a call from a senior representative who can take accountability and resolve this matter professionally.
Dear MWEB Team,
I am absolutely appalled by the experience I’ve had as a first-time customer with your service.
After already dealing with frustrating delays and a lack of support, my recent interaction with one of your agents, Isabell V, has pushed things over the edge. While I was still speaking and trying to get clarity on my issue, she abruptly disconnected the call without any explanation or attempt to call back. That level of rudeness and disregard is completely unacceptable — especially from someone representing your company.
As a new customer, I expected better. What I’ve received instead is a clear message that customer service is not a priority for MWEB. If this is how you treat people at the very beginning of their service with you, it leaves me seriously questioning whether I made the right decision choosing MWEB at all.
I demand that this issue be escalated immediately. I expect a formal apology and a call from a senior representative who can take accountability and resolve this matter professionally.
NM
Noluthando M's update28 Aug 2025, 18:05
Reviewer Update
After all that I came across Isabella. I requested for the complaints email 3 times and it bounces. I should might as well escalate it here on hello Peter.
Dear MWEB Team,
I am absolutely appalled by the experience I’ve had as a first-time customer with your service.
After already dealing with frustrating delays and a lack of support, my recent interaction with one of your agents, Isabell V, has pushed things over the edge. While I was still speaking and trying to get clarity on my issue, she abruptly disconnected the call without any explanation or attempt to call back. That level of rudeness and disregard is completely unacceptable — especially from someone representing your company.
As a new customer, I expected better. What I’ve received instead is a clear message that customer service is not a priority for MWEB. If this is how you treat people at the very beginning of their service with you, it leaves me seriously questioning whether I made the right decision choosing MWEB at all.
I demand that this issue be escalated immediately. I expect a formal apology and a call from a senior representative who can take accountability and resolve this matter professionally.
Dear MWEB Team,
I am absolutely appalled by the experience I’ve had as a first-time customer with your service.
After already dealing with frustrating delays and a lack of support, my recent interaction with one of your agents, Isabell V, has pushed things over the edge. While I was still speaking and trying to get clarity on my issue, she abruptly disconnected the call without any explanation or attempt to call back. That level of rudeness and disregard is completely unacceptable — especially from someone representing your company.
As a new customer, I expected better. What I’ve received instead is a clear message that customer service is not a priority for MWEB. If this is how you treat people at the very beginning of their service with you, it leaves me seriously questioning whether I made the right decision choosing MWEB at all.
I demand that this issue be escalated immediately. I expect a formal apology and a call from a senior representative who can take accountability and resolve this matter professionally.