POOR SERVICE

I've posted this issue for the fifth time! And it's magically "closed" without much assistance. Terrible customer service and support! I cannot wait until this contract ends, I'll take my money else because this level of service is pathetic! I don't have Internet connection during Loadshedding. I used to have connectivity during Loadshedding with the use of an UPS but since the first week of December 2022 I am no longer have Internet during Loadshedding and it's become more than an inconvenience because I work from home. This needs to be resolved.