poor service

i have moved from my old place to a new place. i requested that since i moving from an area with fiber to an area without fiber can my product be change to LTE. that was done and it was delivered.

the problem started with the billing. i received a very high bill and i queried this bill. the problem is i am still being billed for the fibre which i am no more using and i was informed that they will amend everything. till to date i am still struggling and my service has also been terminated because i cant pay such a bill which is not correct. i have been sent from pillar to post and nobody is coming with a solution. every time i call i am asked what is the problem as if there are no notes on the system . this really appalling for a company which is rated no3 on ISP services.