NM
Nay M
1 reviews | Active since Jan 2023
12 Apr 2026, 10:24
Poor service
Call them around 8am, waiting almost 35 minutes to get through to tech support, finally get through, guy was very helpful however my airtime cut as we were logging the ticket. Nobody had the decency to call me back. Attempt to do the live chat, wait 45 minutes for an agent and still no response but my messages are being read. Terrible service and I expect somebody to sort my issue out ASAP!!!
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Mweb's replyOfficial
13 Apr 2026, 10:32Good morning, Nay,
We understand how frustrating this experience has been, especially after waiting to get through to tech support, having the call drop due to airtime running out while the ticket was being logged, and then not receiving a callback. The long wait on live chat without a response has understandably added to the frustration, particularly when you are trying to get the issue resolved urgently.
The account has been located, and it can be seen that the agent did attempt a line provision. However, the LOS light is currently believed to be red, and when testing the line, a down status is also being detected. At this stage, if there is still no improvement, the next step would be to log a line fault with Vumatel for further investigation.
Additional information has been sent by private message on Hello Peter regarding the next steps.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially after waiting to get through to tech support, having the call drop due to airtime running out while the ticket was being logged, and then not receiving a callback. The long wait on live chat without a response has understandably added to the frustration, particularly when you are trying to get the issue resolved urgently.
The account has been located, and it can be seen that the agent did attempt a line provision. However, the LOS light is currently believed to be red, and when testing the line, a down status is also being detected. At this stage, if there is still no improvement, the next step would be to log a line fault with Vumatel for further investigation.
Additional information has been sent by private message on Hello Peter regarding the next steps.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 10:32
Official
Good morning, Nay,
We understand how frustrating this experience has been, especially after waiting to get through to tech support, having the call drop due to airtime running out while the ticket was being logged, and then not receiving a callback. The long wait on live chat without a response has understandably added to the frustration, particularly when you are trying to get the issue resolved urgently.
The account has been located, and it can be seen that the agent did attempt a line provision. However, the LOS light is currently believed to be red, and when testing the line, a down status is also being detected. At this stage, if there is still no improvement, the next step would be to log a line fault with Vumatel for further investigation.
Additional information has been sent by private message on Hello Peter regarding the next steps.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially after waiting to get through to tech support, having the call drop due to airtime running out while the ticket was being logged, and then not receiving a callback. The long wait on live chat without a response has understandably added to the frustration, particularly when you are trying to get the issue resolved urgently.
The account has been located, and it can be seen that the agent did attempt a line provision. However, the LOS light is currently believed to be red, and when testing the line, a down status is also being detected. At this stage, if there is still no improvement, the next step would be to log a line fault with Vumatel for further investigation.
Additional information has been sent by private message on Hello Peter regarding the next steps.
Kind regards,
The Mweb Team