Poor Service, extremely poor

I'm writing thsi I am highly frustrated where I am with the extremely poor service I'm getting from mweb, I app**** on the 25th September just for them to deliver the rout ee on the 14th October, open serve installed the router, since then I'm battling useless call centre, cuts the 22nd still not connected i must pay for something I'm not using i have spend 150 worth of airtime calling not getting through, I work until 4, i requested. A call 5 when I get home up until today I am not getting a call, sitting with a router that is either faulty and not working I spend 2 hours every day calling mweb from work, notl manthsi is so not on