Poor Service

I was on the 28 day access Fibre package and it worked well until I switched from the 28 day to the monthly recurring (debit order). I called Mweb on the 15th of January 2022, an agent assisted me in opening and order and everything was well until it came to the payment part. I called them again and asked them that I want to pay but I did not receive a payment link via the message board on the Mweb website. An agent from the sales department transferred me to the technical department. Still no luck, eventually they canceled my order and opened a new one. Then my order was pending at Vumatel for some reason. I called them again to speed things up and they kept saying that they have escalated the problem to Vumatel. After two weeks of waiting, the order eventually reached the payment section and I was hopeful that I could make payment this time around. To my disappointment I was back where I started as I did not receive a payment link or could not make payment. I therefore decided to cancel my order and move to a new ISP.

Now according to my new ISP they cannot provide me a service because Mweb has not canceled nor released my line.