Poor service

I had a problem with my Outlook a month or so ago and called MWeb. Problem solved within 10 minutes. The same problem came up again. Called Mweb on Thursday 21.7.22. Could not be resolved. I had to leave work and promised to call back on Monday 25.7.22. I did that. Problem could not be resolved and was advised that a call had been logged with the back office, the highly technical division. I would receive a call. Two hours later - no call. I called back. was told the same thing. Today is Thurs 28.7.22. Still no call. The positive, the managed to resolve the problem myself.