POOR SERVICE DELVIERY FROM MWEB

I had a account with Mweb which I contacted in February 2025 to give notice that I want to cancel the services. The call center agent that assisted me informed me that the request has been processed and that my services would be cancelled. I know I had a amount outstanding which I need to pay but till to date I have not receive any invoices of whatever sort.

How do you expect that a client needs to pay the account if no invoice has been sent to him. Now today, 30 April 2025 I received a threating sms stating that if I do not click on this link to pay my account then I might be listed.

Due to the fact that in today's world you cannot just click on links to pay account without the fear of being hacked, how can you send sms like this??

You did not even bother to pick the phone up and call me, as a customer and to ask him if he received the invoice and when payment would be made, but no, you rather send out threading sms's and links.

What would you do, if me, as a customer go to my lawyer and forward you threating sms's, and links??? You will ignore me, right????

Please forward me a detailed statement in order for me to go through it and see what is going on and stop sending me sms like that.