Poor service delivery

I have changed from renewing a voucher to a recurring one they told me it will take 3hours to get a link to make payment after 3 hours called them again they told me it will take 48 to 72 hours and it was a long weekend without internet then the following week I struggled to get hold of them i hold the line more than 30 minutes or they will dropp off ur calls 2days after i got an sms to inform me that I must make payment and I did which is last week even now my fibre is not active I should have canceled it if I knew this is crazy