RM
Robert M
1 reviews | Active since Jan 2022
14 Mar 2026, 19:01
Poor service delivery
Recently MWeb has notified me there will be an increase in the subscription however the price increase but the speed stays the same the lady who tried to assist in her own way trying to use fancy words and not giving me a proper reason why there is an increase.I logged a query same day but they just send me a message they tried to contact me.Mweb : MWB***7 reference number and seriously I'm going to stop my subscription
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Mweb's replyOfficial
16 Mar 2026, 08:54 Hello Robert. We appreciate you sharing your concerns regarding the recent subscription increase and the experience with our support. We understand how important clear and transparent pricing is. The recent increase was implemented by your Fibre Network Operator due to broader economic and operational factors. We remain committed to delivering a seamless, high-quality connectivity experience, and we hope this provides some additional clarity regarding the increase update.
Your query (***) has been noted, and our teams are available to assist further if you need guidance on your account or options moving forward.
Kind regards,
Mweb Team
Your query (***) has been noted, and our teams are available to assist further if you need guidance on your account or options moving forward.
Kind regards,
Mweb Team
Mweb's reply16 Mar 2026, 08:54
Official
Hello Robert. We appreciate you sharing your concerns regarding the recent subscription increase and the experience with our support. We understand how important clear and transparent pricing is. The recent increase was implemented by your Fibre Network Operator due to broader economic and operational factors. We remain committed to delivering a seamless, high-quality connectivity experience, and we hope this provides some additional clarity regarding the increase update.
Your query (***) has been noted, and our teams are available to assist further if you need guidance on your account or options moving forward.
Kind regards,
Mweb Team
Your query (***) has been noted, and our teams are available to assist further if you need guidance on your account or options moving forward.
Kind regards,
Mweb Team