Poor service delivery

<p>I have app**** for a adsl product online was initially very well assisted by Melanie Brown on 04/07/2017. But that is where the good service ended. Today 17/07/2017 I received a statement for the router they sent me. I am now expected to pay for a router I cannot even use. I phone in & spoke to Babalwe to try & get the internet sorted out. All we have been hearing for almost two weeks now is that they are waiting for Telkom to convert the line to ADSL. When we phoned Telkom on Friday they said they are awaiting MWEB. I wonder who is lying now. If this is the way customers get treated I wonder if I should not move to a different service provider. When asked how can they bill me for something I am not even using yet I was told that is how their billing works. This is unacceptable. They can't even follow up from Telkom what is happening while I am on the line with them. This is really really bad.</p>