Poor Service Delivery

Item: Mweb
Rating: 1
Author: Sergei M

My experience with Mweb was okay at 1st but for the last few months it was horrible. Called the help desk they took forever to answer the phone but eventually I got through to an agent... agent told me to do a few things I done that he ran a line test told me it was okay, but after I dropped the call the same issue came up again. Connected without internet. Tried logging a fault, but that too is a mission because you have to stay on and wait for an agent to assist you what took me 12 tries and 5 days to log the fault. They then send me the fault ref and what not and told me they will come fix the issue within 2-3 days after a week i never got any feedback from them...I then logged in again and it said the fault was resolved but until today 3 weeks later I'm still struggling with this issue...no one came out to come look what's happening no communication from them at all....poor service and really wishing to cancel this nonsense and look for a reliable ISP

Helpful (0)

Replies (1)

Mweb's replyOfficial

16 Apr 2026, 08:32

Hi Sergei, we can see how frustrating this has been, especially after multiple attempts to log a fault, long waiting times, and then still being left with the same “connected but no internet” issue weeks later. That kind of back-and-forth without a proper resolution is not the experience expected.

To properly assess what’s happening on the line and get this moving in the right direction, a few connection details are needed:

Whether the issue is constant or intermittent
If the connection shows “connected but no internet” or drops completely
What the router lights show when the issue occurs (e.g. red, blinking, stable)
Whether this happens on all devices or just one

With this information, the technical team can narrow down whether the fault sits with the line, equipment, or a previous incomplete repair, and ensure it’s addressed correctly this time.

Kind regards,
The Mweb Team

Mweb's reply16 Apr 2026, 08:32

Official

To properly assess what’s happening on the line and get this moving in the right direction, a few connection details are needed:

Whether the issue is constant or intermittent
If the connection shows “connected but no internet” or drops completely
What the router lights show when the issue occurs (e.g. red, blinking, stable)
Whether this happens on all devices or just one

With this information, the technical team can narrow down whether the fault sits with the line, equipment, or a previous incomplete repair, and ensure it’s addressed correctly this time.

Kind regards,
The Mweb Team