IL
Ian L
1 reviews | Active since Jul 2015
02 Mar 2026, 15:05
Poor service delivery
I was on hold for 2hours to get 12months statements. My physical and postal address were not the same. I fixed it online. Started online chat twice stating request both times disconnected due to in activity. Both chats sent 3 messages no response.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Mar 2026, 15:11Hi Ian, We understand how frustrating it can be to wait on hold and encounter issues with online chat while trying to access your statements. To make things easier, you can download your Mweb invoices and statements directly online anytime:🧾 Download Invoices / Statements
- Log in at www.mweb.co.za
- Go to My Billing or Invoices
- Select and download the document you need
Mweb's reply02 Mar 2026, 15:11
Official
Hi Ian, We understand how frustrating it can be to wait on hold and encounter issues with online chat while trying to access your statements. To make things easier, you can download your Mweb invoices and statements directly online anytime:🧾 Download Invoices / Statements
- Log in at www.mweb.co.za
- Go to My Billing or Invoices
- Select and download the document you need
IL
Ian L's updateReviewer Update
02 Mar 2026, 16:22I did try the adress still displays the wrong one thus the phone call
IL
Ian L's update02 Mar 2026, 16:22
Reviewer Update
I did try the adress still displays the wrong one thus the phone call
Mweb's replyOfficial
02 Mar 2026, 16:35Hi Ian, for secure and efficient assistance, kindly send an email to *** including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Mweb's reply02 Mar 2026, 16:35
Official
Hi Ian, for secure and efficient assistance, kindly send an email to *** including the full review details, the link or image, and your registered Mweb email address. Please note that we can only respond once all required information is included. Our team aims to respond as quickly as possible, with a general turnaround time of up to 24 hours.