Poor Service

I just had the worst agent from billing assisting me, she could not help with any of my billing questions that i had, when i asked her for someone to call me back, she straight up told me that she cannot assist me and gave me the number to phone, i have phone them and was on the line for almost 2 hours before ending the call. the lack of services now from mweb is worse, since they went over to chats, they dont have agent to take the calls anymore, in the begining they were a great company, when you phoned you did not stay on hold for long, at this stage im thinking of taking all my business else where. POOR LACK OF SERVICES