Poor Service

I have been with Mweb for some years now without any incidents...but now you guys messed up big time!!! Firstly it takes almost an hour to get through to you.. I am sitting without internet for 3 weeks now....first you could not help me with my fibre order...then I had to change to LTE..When my LTE finally arrived, there was problems with mtn and when that was sorted out, my new modem is not working and need to be replaced....and here I am still sitting without interenet...I thinks is absolute pathetic