OD
OWEN D
1 reviews | Active since May 2012
22 May 2026, 11:37
POOR SERVICE
Good day I have disappointed with Mweb service. I signed up for WiFi and they decuted r99 then on the 25th of April, my first debit order went off but just 2 days back my services were disconnected and when i lodged a complaint, the following day another r99 was deducted like I am starting the process all over again. And now I am told services will only be re-activated after 3 days or so. But I am an existing customer now whose debit order has already gone through, but because for some reason, they made an error and now I must be treated like someone who is applying for connection for the first time. This is poor service.
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Mweb's replyOfficial
22 May 2026, 11:44Hi Owen, Thank you for your message, and we understand your frustration regarding the service interruption and the confusion around the recent debit order and reactivation process. We can see from our records that you have already spoken with one of our support agents who assisted you on the matter and provided guidance regarding your account status and next steps. At this stage, the account and billing status have been reviewed by the support team, and the reactivation process is being followed based on the current system status of the service. We appreciate your patience while this is being attended to and trust that the assistance provided will help move the process forward. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 11:44
Official
Hi Owen, Thank you for your message, and we understand your frustration regarding the service interruption and the confusion around the recent debit order and reactivation process. We can see from our records that you have already spoken with one of our support agents who assisted you on the matter and provided guidance regarding your account status and next steps. At this stage, the account and billing status have been reviewed by the support team, and the reactivation process is being followed based on the current system status of the service. We appreciate your patience while this is being attended to and trust that the assistance provided will help move the process forward. Kind regards,
The Mweb Team
The Mweb Team