Poor Service

I recently took a contract with MWEB after numerous attempts to contact them using every form of communication imaginable with no responce. I called as a new customer phone only rang twice and they answered I wanted to cancel the consultant was friendly and apologized for my experience and told me she will escalate the matter to the manager to expidite the process I thought well let me give them a chance until the en of the day to vindicate themselves I see it's 17:00 it's highly probable that the won't come I hope that someone will learn from my experience and not make the same mistake very poor service it's unfortunate