Poor service

I'm trying to get connected to a new property. After 2 weeks I finally have my router, however the rest of the connection boxes are absent even though I was assured that the fibre connection is active. I am trying to contact the call center for the second day now. Yesterday I waited for 58 minutes, and were put through to 3 divisions, just to be told it is now after business hours (holding since 17h00 and cut off on 17h58) To date I'm waiting for 35 minutes and am now number 8. How can anyone willingly do business with Mweb. Don't even try the chat - it is also useless. The company is definitely busy dying.