FF
Francina F
1 reviews | Active since May 2026
04 May 2026, 11:42
Poor service
This is such a useless company, calls, emails, Facebook, WhatsApp and live chat, you just talk to a dead robot. I want to cancel but this is day 8 I’m trying to get hold of anyone. Everyone is just trabsferring you to someone else, and you hold on hours and then cut off eventually.
Helpful (0)
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Replies (4)FF
Francina F's updateReviewer Update
04 May 2026, 11:46My account nr ***
FF
Francina F's update04 May 2026, 11:46
Reviewer Update
My account nr ***
Mweb's replyOfficial
04 May 2026, 12:01 Hello , Francina.
We hear how exhausting this experience has been, especially after 8 days of trying across multiple channels and still not getting through to a person who can actually help you cancel. Being transferred repeatedly, placed on long holds, and then disconnected understandably leaves you feeling stuck and frustrated.We want to help you get this resolved properly without more back-and-forth or wasted time. Please reach out via private message with your account details so we can pick this up directly and take ownership of your cancellation request.Once we have your profile, we’ll step in to:
• Locate and verify your cancellation request history
• Ensure your account is not left in a transfer loop again
• Fast-track the cancellation process with the correct team
• Confirm final closure so you’re not left chasing updatesWe understand the urgency here, and we’ll make sure this is handled through a direct support path so you’re not moved between queues again.
Kind regards,
The Mweb Team
We hear how exhausting this experience has been, especially after 8 days of trying across multiple channels and still not getting through to a person who can actually help you cancel. Being transferred repeatedly, placed on long holds, and then disconnected understandably leaves you feeling stuck and frustrated.We want to help you get this resolved properly without more back-and-forth or wasted time. Please reach out via private message with your account details so we can pick this up directly and take ownership of your cancellation request.Once we have your profile, we’ll step in to:
• Locate and verify your cancellation request history
• Ensure your account is not left in a transfer loop again
• Fast-track the cancellation process with the correct team
• Confirm final closure so you’re not left chasing updatesWe understand the urgency here, and we’ll make sure this is handled through a direct support path so you’re not moved between queues again.
Kind regards,
The Mweb Team
Mweb's reply04 May 2026, 12:01
Official
Hello , Francina.
We hear how exhausting this experience has been, especially after 8 days of trying across multiple channels and still not getting through to a person who can actually help you cancel. Being transferred repeatedly, placed on long holds, and then disconnected understandably leaves you feeling stuck and frustrated.We want to help you get this resolved properly without more back-and-forth or wasted time. Please reach out via private message with your account details so we can pick this up directly and take ownership of your cancellation request.Once we have your profile, we’ll step in to:
• Locate and verify your cancellation request history
• Ensure your account is not left in a transfer loop again
• Fast-track the cancellation process with the correct team
• Confirm final closure so you’re not left chasing updatesWe understand the urgency here, and we’ll make sure this is handled through a direct support path so you’re not moved between queues again.
Kind regards,
The Mweb Team
We hear how exhausting this experience has been, especially after 8 days of trying across multiple channels and still not getting through to a person who can actually help you cancel. Being transferred repeatedly, placed on long holds, and then disconnected understandably leaves you feeling stuck and frustrated.We want to help you get this resolved properly without more back-and-forth or wasted time. Please reach out via private message with your account details so we can pick this up directly and take ownership of your cancellation request.Once we have your profile, we’ll step in to:
• Locate and verify your cancellation request history
• Ensure your account is not left in a transfer loop again
• Fast-track the cancellation process with the correct team
• Confirm final closure so you’re not left chasing updatesWe understand the urgency here, and we’ll make sure this is handled through a direct support path so you’re not moved between queues again.
Kind regards,
The Mweb Team
Mweb's replyOfficial
04 May 2026, 15:06Hi Francina, we hear your frustration, especially after being transferred again and not getting the chance to have your issue fully resolved. We’ve requested our Retentions Team to reach out to you directly to assist and work through your query with you. They will engage with you to ensure you get the correct support without further transfers or delays. We appreciate you bringing this to our attention and will ensure it is followed up. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 May 2026, 15:06
Official
Hi Francina, we hear your frustration, especially after being transferred again and not getting the chance to have your issue fully resolved. We’ve requested our Retentions Team to reach out to you directly to assist and work through your query with you. They will engage with you to ensure you get the correct support without further transfers or delays. We appreciate you bringing this to our attention and will ensure it is followed up. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
04 May 2026, 16:12You're most welcome, Francina.
Mweb's reply04 May 2026, 16:12
Official
You're most welcome, Francina.