Poor service!

It has been 2 days with no internet. I had requested to move to Telkom internet when I was on the edge of canceling my service. I have never found any joy with Mweb in the past months. The service is pathetic to an extend the I just called Telkom customer service only to be told that the Sim card is blocked, they cannot see anything on their side as to why I can not connect to internet. This is extremely frustrating. I can not do anything let alone stream on TV. I am paying for service that I am not recieving and it is costing me.