PL
Phuty L
1 reviews | Active since Apr 2026
16 Apr 2026, 11:41
Poor Service by MWEB
Poorest service you will ever experience. No value for money, you will never get through their customer care line or live chat via the app. Frustrating
I shall find a replacement.
The one star doesn't even suit their poor service.
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
16 Apr 2026, 11:49Hi Phuty, we can see how frustrating this experience has been, especially with the difficulty in reaching support and not receiving the assistance you needed. That’s not the level of service expected. Please send us a private message with your account details and a brief summary of the issue so we can locate your case and assist you directly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 11:49
Official
Hi Phuty, we can see how frustrating this experience has been, especially with the difficulty in reaching support and not receiving the assistance you needed. That’s not the level of service expected. Please send us a private message with your account details and a brief summary of the issue so we can locate your case and assist you directly. Kind regards,
The Mweb Team
The Mweb Team
PL
Phuty L's updateReviewer Update
16 Apr 2026, 15:39After trying to reach out since in the morning at 09:00, i finally got assisted at 15:00 by Abdul.
I hope the communication improves.
I hope the communication improves.
PL
Phuty L's update16 Apr 2026, 15:39
Reviewer Update
After trying to reach out since in the morning at 09:00, i finally got assisted at 15:00 by Abdul.
I hope the communication improves.
I hope the communication improves.
Mweb's replyOfficial
16 Apr 2026, 15:49Thank you so much for the update, Phuty.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply16 Apr 2026, 15:49
Official
Thank you so much for the update, Phuty.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
PL
Phuty L's updateReviewer Update
16 Apr 2026, 16:56Now i am happy and still continuing with your service, i tries to update to a 3 star but i cannot edit it.
PL
Phuty L's update16 Apr 2026, 16:56
Reviewer Update
Now i am happy and still continuing with your service, i tries to update to a 3 star but i cannot edit it.
Mweb's replyOfficial
16 Apr 2026, 16:59Hi Phuty, thank you for the update, we really appreciate you sharing that with us. We’re glad to hear you’re happy to continue using the service, and it means a lot that you took the time to try and adjust your review as well. Even if the rating can’t be edited, your feedback and continued support are genuinely valued, and we’re grateful to have you with us. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 16:59
Official
Hi Phuty, thank you for the update, we really appreciate you sharing that with us. We’re glad to hear you’re happy to continue using the service, and it means a lot that you took the time to try and adjust your review as well. Even if the rating can’t be edited, your feedback and continued support are genuinely valued, and we’re grateful to have you with us. Kind regards,
The Mweb Team
The Mweb Team