rW
rudy W
1 reviews | Active since Sept 2021
04 Jun 2026, 15:55
Poor service
No service on live chat. Waiting more then 40min for someone to respond. Phone 2 times on hold for more than 30 min. Really poor service.
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Replies (1)
Mweb's replyOfficial
04 Jun 2026, 16:33ref#***2
Hello Rudy
We can understand how frustrating this experience has been, especially after multiple attempts to get through on both chat and phone without receiving timely assistance. Long wait times with no engagement, particularly when there is a service issue, can feel very disruptive and disappointing.From a service standpoint, this is not the level of responsiveness that should be expected when support is urgently needed. When connectivity is impacted, the expectation is that all support channels provide consistent access and that customers are not left waiting for extended periods without updates or progress.To move this forward efficiently, the team will need a few more details so the query can be located and prioritised correctly. Once received, the case can be picked up and actioned without further delay.
Kind regards,
The Mweb Team
Hello Rudy
We can understand how frustrating this experience has been, especially after multiple attempts to get through on both chat and phone without receiving timely assistance. Long wait times with no engagement, particularly when there is a service issue, can feel very disruptive and disappointing.From a service standpoint, this is not the level of responsiveness that should be expected when support is urgently needed. When connectivity is impacted, the expectation is that all support channels provide consistent access and that customers are not left waiting for extended periods without updates or progress.To move this forward efficiently, the team will need a few more details so the query can be located and prioritised correctly. Once received, the case can be picked up and actioned without further delay.
Kind regards,
The Mweb Team
Mweb's reply04 Jun 2026, 16:33
Official
ref#***2
Hello Rudy
We can understand how frustrating this experience has been, especially after multiple attempts to get through on both chat and phone without receiving timely assistance. Long wait times with no engagement, particularly when there is a service issue, can feel very disruptive and disappointing.From a service standpoint, this is not the level of responsiveness that should be expected when support is urgently needed. When connectivity is impacted, the expectation is that all support channels provide consistent access and that customers are not left waiting for extended periods without updates or progress.To move this forward efficiently, the team will need a few more details so the query can be located and prioritised correctly. Once received, the case can be picked up and actioned without further delay.
Kind regards,
The Mweb Team
Hello Rudy
We can understand how frustrating this experience has been, especially after multiple attempts to get through on both chat and phone without receiving timely assistance. Long wait times with no engagement, particularly when there is a service issue, can feel very disruptive and disappointing.From a service standpoint, this is not the level of responsiveness that should be expected when support is urgently needed. When connectivity is impacted, the expectation is that all support channels provide consistent access and that customers are not left waiting for extended periods without updates or progress.To move this forward efficiently, the team will need a few more details so the query can be located and prioritised correctly. Once received, the case can be picked up and actioned without further delay.
Kind regards,
The Mweb Team