Poor service/ bad attitude

How disappointing it has been speaking to Renae in cancellations. This girl needs training on how to speak clients that bring in the business which can afford to pay her salary. I do understand i took a 12 months contract for my ADSL line rental but i cannot constantly pay for a service that does not work which is where all my frustration comes from. The ADSL hasnt been working since November which i have previously logged a fault for both with Mweb and Telkom. Today a Telkom technician came by only to find that the fault is with the Mweb router. So i call Mweb and speak to Renae. From the begining of the call when i confirmed my details she just sounded so dull. She kept on speaking over me as i was explaining the whole situation and why i refuse to make a payment going forward. This girl needs proper training on customer service because clearly she has no manners and you can listen to the call and provide feedback on what action will be taken against her. Clearly my complaints are falling on deaf ears. She mentioned that "you're just..." and i kept on asking her "im just what?" Im complaining over nothing? This is thee worst consultant i have ever dealt with and i want this contract cancelled immediately!