POOR SERVICE

It has been 10 days since Mweb promised to activate my Sim card, what a pathetic service, i have spend more than R500 on airtime trying to get assistance from the call center no one wants to take accountability, i got an sms that my service is active, till today my rooter is inactive. i am so disappointed Mweb will only give good service when you are a new client once there is a query you will not get any assistance, the agent are no helpful they put the phone down or transfer a call to another department, there have conversation while i am on hold and there is no sense of urgency i am still waiting for a call back as promised.