1 reviews | Active since Nov 2013
Poor Service at Mweb
My LTE router stopped working and I called the call center at 18:27 and it was answered at 18:38, and it took for the next 12 minutes the agent was trying to troubleshoot at my cost, when I asked her to call me back as my airtime was running out she said she could not as they are an inbound call center and could not call me back and so had to hang up. I'm glad that this is a month to month contract so I will now cancell and move to VOX
Good day freedot
Thank you for taking time to raise this matter with us.
We're really sorry to read of your experience and sorry to see that you have since decided to cancel the account.
A consultant will be in touch with you to process your request in due course.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Good day freedot
Thank you for taking time to raise this matter with us.
We're really sorry to read of your experience and sorry to see that you have since decided to cancel the account.
A consultant will be in touch with you to process your request in due course.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services