Poor service at its best

It's unacceptable. In this day and age just to move your contract it takes 10 days or let me say 10 years kids and people working from home. You can not talk to the department in charge of the moving of the contract 2 there respond to the emails after 2to 3 days and you respond to them and u get a respond after 2 or 3 days again it's really ****. I mean the Fibre box is already installed Fibre is in the area no installation is needed it's a matter of just activation of the service but it takes so long. People are working form home My kids are doing online learning but mweb can't help this is bull****.