Poor Service and Unfair Billing Practices

I am extremely disappointed with Mweb's service and billing practices. Last month, I requested a downgrade of my service to save money, which was processed at the beginning of the new month, going from R1189 to R599. However, to my disbelief, Mweb is now expecting me to pay the old amount for the new month, along with a pro rata fee for the downgraded service. This is not only illogical but feels like theft.

It is unacceptable that Mweb would treat its customers this way, expecting them to pay for a service they no longer wish to have. The poor communication and lack of transparency in their billing process have left me frustrated and infuriated.

I will not tolerate such ********* practices, and I urge others to reconsider using Mweb for their services. I feel cheated and taken advantage of, and I will be seeking alternatives that respect their customers and value fair and honest billing practices.

This experience has left a sour taste, and I am utterly dissatisfied with Mweb's service. I will not be recommending them to anyone.