Poor service and technical support

I have mweb fibre and got a second fibre product. I have called the call centre on 3 occasions for technical support and held for over 20 minutes with no one answering. I then tried the live chat. This was painful, the consultant was answering one message per 5 minutes - basically sit and wait for a message respond and wait another 5 minutes. Honestly very painful and right now I wish I can cancel both products.