Poor Service and Support

To begin over a year ago we tried to move our ADSL line at our previous residence to our new residence, the support clerk ensured us it would be moved, once we got to the new place we were unable to install ADSL and MWEB advised us to rather get LTE, We gave all the details for the account holder and after a year they have been charging the ADSL account without fail and refuse to repay for the 12 months of the inactive line at the previous residence. We got LTE at the new residence and after 2 months the speed fell from 20mb/s to 0.8mb/s after several tickets and calls logged no one at Mweb is able to fix or even attempt to help. Absolutely the worst service we have ever received from a provider. The support team closes all of our queries as solved without contacting us and confirming. We are cancelling and moving to a different provider. To say we feel like a number to Mweb is an understatement.