SL
SIphiwo L

1 reviews | Active since Oct 2013

07 Aug 2017, 19:32

Poor service and slow speed

<p>I have an account with MWEB for uncapped internet on a 4 meg line.</p> <p> </p> <p>currently my connection is at 0.4mb download, I struggle to even open p an email.</p> <p> </p> <p>When I called, the rude agent told me that I am being trhottled because I have used more than 50gig s of data within 30 days.</p> <p> </p> <p>to me this just means I am capped at 150gigs, why say it's uncapped if you are going to trhottle to 0.4 from a 4mg line?? I can't even do anything. :(</p> <p> </p> <p>Very unhappy customer!</p>

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Replies (1)
Mweb
Mweb's reply08 Aug 2017, 17:24
Official

Good day Spidjo

Thank you for taking the time to bring this matter to our attention.

As discussed with the client service representative, this matter has been addressed and the account has since been upgraded.

Should you have any further queries, please do not hesitate to call our contact center.

Kind regards

MWEB Client Services