Poor Service and rude staff

<p>Firstly I pay for a 4mb ADSL line, after seeing my speed was running much slower I contacted mweb to find out that somehow my line had been down graded to a 2mb line, it has take 2 months to get a credit following 4 weeks of trying to get them to put me back to a 4mb line. The credit was R32.00. when i ask for a statement explaining how they get to R32 I get no decent explanation. </p> <p> </p> <p>Secondly i ordered fibre on the 27th March, we are now on the 8th June and i still dont have it installed, i have contacted Mweb +- 13 times with only 1 person actually getting back to me. Bronwyn however after 3 updates has also not bothered following up and there is still no resolution. I now wanted to cancel my services with them due to this poor experience and their obvious lack of interest in their clients. On stating this to yet another manager that does nothing within 2 minutes i get a call from a retention manager named Brent who promises to come back to me before the days end. Again what seems another stall tatic. I have had to call again this morning as per usual he did not come back to me and on speaking to him he blames someone else for not getting back to me and then proceeds to start yelling at me when I question why he did not respond as promised.</p> <p> </p> <p>The service from this business to a client of 9 years is disgusting.</p> <p> </p> <p>From all the other complaints I see here on Hello Peter i would strongly recommend that any potential new client stay far away from these guys.</p> <p> </p> <p> </p>