Poor service and response time

As a new customer, I am shocked at how MWEB operates with problems from placing the order to getting activated and now billing. Ordered a fibre product - installation was delayed due to late submission to Vumatel then delayed further due to an issue with the line. Then I get a bunch of activation messages and my account gets debited while I have no connectivity.

Struggle for days to get through to Mweb as my ISP to resolve. Every call to them requires a minimum of 2 minutes just to get onto the waiting list to speak to a consultant. There is no callback option and the queries raised on the app are ignored, and per one of their responses, I am not allowed to follow up on my query as it pushes me to the back of the queue.

Now I contacted billing as I received several messages and notifications that my account is overdue and my service will be suspended. Billing puts me on hold for 10minutes then I end up at sales.

Now I must wait for a credit and only then will my service not be suspended.