Poor service and no transparency

I made a request to move services 10 working days ago via the app. When I followed up I was told they did not receive my request. I them requested a cancellation and was told they would recieve a link to make a payment for activation and should have service by the weekend. I still do not have service. I attempted a follow up via the app and it's now been 1 hour 15 minutes and no response.

This is not acceptable.