Poor service and no communication when canceling with Mweb

You think I should give 1 star??

After being a customer of Mweb for the period of my contract and some additional. No package on offer from them had met my new requirements and I cancelled. The communication from the time was non existent and now they have a debt solutions company onto me to collect monies 9 month later without any communication or information available as to what this is. All seems a bit like a **** with this company Lexmed. You see! My cancelation had nothing to do with monies, but was about the additional internet speed I required. What I took with another service provider was much more expensive, but served my needs. To cancel..... I called day after day to get a response and this eventually happened I think on 6 May 2020. I gave notice and then had an issue that the line was not released. At this time I batted again to make contact and eventually they released to the line. Well to this day I have not received any communication from Mweb via post, email or telephonically. I have however now over the past 2 weeks received SMS communication from a very rude and arrogant lady from Lexmed that says she has sent emails to me, but when I tried to confirm email address. She could not provide me with a correct email and put the phone down telling me to call her later as she needs to go on tea.

Calling Mweb again has been unsuccessful and I have even driven to their offices this morning only to be told that they are all working from home so I cant see anyone.

COVID Service or Mweb service. No customer service.

Maybe Mweb will call? I doubt!