POOR SERVICE AND MISLEADING INFORMATION

MWEB ONE OF THE WORST SERVICE PROVIDES WITH PEOPLE WHO LIE ABOUT THEIR SERVICE SAYING YOU CAN DO HEAVY DOWNLOADS NOT INFORMING CLIENTS BEFORE THEY TAKE THE SERVICE THAT THEY SHAPE THE WAY YOU DOWNLOAD. I HAD A 4MEG LINE AND HAD THE SAME PROBLEM WHEN I UPGRADED TO A 6 MEG LINE THE PERSON I SPOKE TO WHEN UPGRADING SAID I WON'T HAVE A PROBLEM WITH REGARDS TO HEAVY DOWNLOADS, DURING THE WEEK I AM UNABLE TO DOWNLOAD ANY TORRENT ITS ON 0KB/S HOW DO YOU SHAPE WHERE YOU DON'T EVEN GET 1KB/S THE SERVICE ONLY WORKS ON THE WEEKEND THAT'S MEANS I ONLY GET 8 DAYS A MONTH DEPENDING. CALLED ON THE 21/04/2015 AT 06:18PM THE CONSULTANT I SPOKE TO SAID THE MANAGER'S NAME IS CINDY, THE MANAGER WHEN TAKING THE CALL ANNOUNCED HERSELF AS ALLISON TELLING ME THAT THEY HAVE OTHER CLIENTS AS WELL THAT'S THE REASON WHY I CANNOT DOWNLOAD AND I ASKED HER AM I NOT ONE OF YOUR CLIENT ? SHE DIDN'T EVEN APOLOGISE ALL SHE WANTED TO DO WAS PASS THE BUCK SHE WAS VERY UNPROFESSIONAL AND HAD NO WAY OF DEALING WITH ME. MWEB SERVICE IS PATHETIC I HAVE ONLY DEALT WITH ONE INDIVIDUAL WHO REALLY ASSISTED ME I HAVE NO FAITH IN MWEB I WANT TO CANCEL MY SERVICE I WOULD'NT ADVISE ANYONE TO TAKE A SERVICE WITH MWEB REALLY DISGUS