Poor service and lies

I have been an mweb customer for many many years and have referred many people to mweb. I have recently been experiencing slow connection and contacted the technical department. They informed me that my throttle limit is 70gig and apparently within a 30 day period if you reach this limit you are throttled. I accepted this, even though not entirely happy with that. I was furthermore advised that if we slow down on our internet usage for a day or two it will return to normal and we will start our \new 30 day period". We then slowed down for more than 4 days and I tried to not use it unnecessarily and also taking into account that we had loadshedding. The connection is now so slow that I cannot even access their own website. It took me almost 10 minutes to access hello peter. Personally I think that one cannot offer uncapped internet if you are being throttled. I can according to them pay more for more access"