Poor Service and Lack of Response

I ordered MWEB Fibre during February. I was sent an SMS that the order had been processed and that installation will be done within 4 weeks. It has been more than 6 weeks since I ordered the service. Since that SMS I have had no contact from MWEB. I have called the Customer Services on three occasions with a promise of escalation to the Fibre Department and still no response from MWEB. The real kicker is that I told my Son in Law about the offer who lives a block away from our place and he app**** two weeks after me and has fibre installed and operational.<br> <br> I think that the lack of response and non caring attitude of the Customer Services Consultants who just blame Telkom and take no ownership to resolve the complaint is poor and disappointing of a company I have dealt with for many years now.<br> <br>