Poor service and lack of customer service

I tried calling MWeb. I takes 2 minutes just to follow the voice prompts. I sat on hold for 7:30min listening to how important my call is before it was answered and then hung up.

This is not the first time that I have had poor service. They were supposed to send me an email in Dec to ca cel the service, they did not so I have had to pay 2 extra months. I phoned them earlier this month and waited just as long and they still have not sent the email

This is really poor customer service and I am not impressed and certainly will not recommend them to anyone