Poor service and exploitation

Hi Mweb I’ve literally came to a point where I’m considering cancelling my account with you guys. I’ve literally lost close to R2000 airtime included In the cost. Mweb has abused me financially and emotionally, I’ve been without internet since the 28th of June 2024 and the billing department has been taking money from my account and I don’t remember missing a payment. So kindly advise on the procedure for cancellation of the Service. 💔