Poor service and customer care

I have been complaining out the network dropping time now and again for the last 3 months. You get to hold on the phone for more that 30 mins before being attended. My last attempt took 1h26m. And i still have ethe same problem. At the end of the month they still debit the full contract amonth. This intermittent internet connection is costly as i work from home. And no one will compansate for this losses and effects on my job. The problem still persist and if i call again their call center, i need at least 45 minutes of airtime to be attended. I am enough with Mweb.