Poor service and communication

My name is Mooketsa Moagi. In August 2025 I signed up with MWEB for home fibre and salesperson was so good and even made follow up telephonically regarding the activation fee. Everything was perfect until I received my bill in September 2025 which showed that I was going to be debited twice on the 25th of September. I tried to call their call centre on 2 occasions and I literally had to hold for morethan an hour and 30 minutes until I decided to hang up. I then emailed the salesperson with my frustration and he immediately phoned and only then explained that I am paying upfront hence I will be debited twice. When I signed up I was told that if I want to cancel I must do it a month in advance. My frustration is that service from MWEB is very poor with no communication to cllients and I am no longer interested in their service. When I try a self service method there is no response and when you call them you stay on the line for morethan an hour without even getting help. From last Tuesday I have been communicating with the salesperson (Rory) via email but my issue is not resolved he is now ignoring my emails. I want to cancel my deal with MWEB.