Poor Service and breach of contract

I requested the cancellation of one of my Mweb RAIN LTE-A products, due to the router being non functional, and my therefore being unable to utilise the service.

To the best of my knowledge, I signed no long term contract, and was provided with a 'free' router.

The response that I received from Mweb was as follows:

Good day I received your request for cancellation of your LTE service. I had a look at your account and it shows that the LTE service is still in contract until November 2018. Cancelling prematurely would result in a premature cancellation fee. The settlement fee would be R1174.50. This excludes any amounts already invoiced and excess usage charges. Should you wish to accept the quote, please make a manual payment of the said amount. Forward proof of payment along with a signed request for premature cancellation of your service. Once received, it will be attended to. I have included our bank details below: Bank: Nedbank - Heerengracht Branch Code: 103109 Acc Number: ********** 898 Alternatively, please contact us in October 2018 asking for cancellation for the end of November 2018. Please email me should you require further assistance. Kind regards Rukaya Smith Accounts Team Phone: +27 87 ********** Connect with South Africa�s leading Internet Service Provider and discover the magic of the Internet and all its possibilities. Call +27 87 ********** or click here(http://www.mweb.co.za/productspricing/Home.aspx) for more. MWEB :-) CONNECT AND YOU CAN. This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ********** for a copy.

I challenged Mweb to provide me with the contract that I signed, committing to a long term deal, to which their response was to point me to an email I had been sent 27/11/2017 which states that "Should you cancel your LTE service within 12 months of receiving the router, you will be charged the value of the router at the time of cancellation."

As my router has ceased to work, I do not believe that it's value "at the time of cancellation" is anything above zero.